At Elliot Lincoln, transparency, trust and professional integrity are at the heart of everything we do. We are committed to delivering a safe and compliant service for both landlords and tenants, with all client funds and data protected to the highest industry standards.
Client Money Protection (CMP)
We are proud members of Client Money Protect (CMP), an approved Client Money Protection scheme that safeguards all money we hold on behalf of our clients. This ensures that your funds, including rents, deposits and fees, are fully protected in the unlikely event of company failure or mismanagement.
Redress Scheme – The Property Ombudsman (TPO)
Elliot Lincoln is a member of The Property Ombudsman (TPO), a government-approved redress scheme offering free, impartial resolution of disputes between agents and consumers. This gives both landlords and tenants access to a trusted external body if any issues cannot be resolved directly with our team.
Our TPO Membership Number is: E02926
Client Account Safeguarding
All client monies are held in a dedicated client account, separate from our operational business accounts. This ensures compliance with industry financial regulations and provides full traceability of payments in and out. We carry out regular reconciliations and operate under strict financial protocols to protect every penny of your funds.
Anti-Money Laundering (AML) Compliance
As a regulated estate and letting agency, Elliot Lincoln is fully compliant with UK Anti-Money Laundering (AML) legislation. We conduct identity verification checks on all clients and maintain robust procedures for detecting and reporting suspicious activity. This ensures that we protect our business, clients, and the wider property market from criminal misuse.
GDPR & Data Protection
We take your privacy seriously. All personal data is handled in line with the UK General Data Protection Regulation (UK
GDPR) and the Data Protection Act 2018. We only collect and store data necessary to provide our services and never share your information without consent unless required by law. Our systems are secure, regularly audited, and built to protect your information at every stage.
At Elliot Lincoln, compliance isn’t a box-ticking exercise, it’s a promise to act with integrity, professionalism and care. If you have any questions about our legal obligations, memberships or safeguarding practices, please don’t hesitate to get in touch with our team.